Privacy Policy

Introduction

This Privacy Policy explains what information is collected when you use homesphenixcity.com ("the Site"), how it is used, and the choices you have. The Site is operated by the operator of homesphenixcity.com ("we", "us", "our"). The real operator identity has not yet been confirmed for publication, so no company name or personal name is stated here; this policy will be updated when that identity is confirmed.

Homes Phenix City is a roofing information and referral website for Phenix City, Alabama and nearby communities. It is not a roofing contractor. The Site publishes roofing information and, where appropriate, may connect a caller with an independent roofing service provider by phone.

We provide local roofing information and may connect homeowners with independent roofing service providers. Service availability depends on the provider and location.

This policy is a general notice for a phone-only referral website. It is not legal advice, and it should be reviewed by qualified counsel before the Site relies on it for call recording, automated calls, or follow-up text messages.

Information we collect

Information you provide on a call

There is no contact form on this Site, and the Site does not ask you to submit personal information online. Information is provided when you call the number published on the Site. To route a roofing enquiry, we may need only the information necessary for that purpose, such as:

• the town or ZIP code of the property;
• whether the property is residential or commercial;
• a description of the roofing issue or service needed;
• whether water is actively entering the property or there is an immediate safety concern;
• whether you are the owner or an authorised decision-maker;
• the best way and time for a provider to reach you if a callback is needed.

You are not asked to provide information that is not needed to route the enquiry. If you volunteer additional information on a call, it will be handled consistently with this policy.

Information collected automatically

Like most websites, the Site may collect limited technical information automatically when you visit, such as the pages you view, the type of device and browser you use, and general, non-identifying usage data. This information is used to understand how the Site is used and to improve it. The Site does not use this information to identify individual visitors.

If analytics tools are used on the Site, they will be configured to collect only what is needed to measure visits and phone-link clicks, and not to collect personal information beyond that.

Information we do not collect

The Site does not collect payment details, and it does not ask for them. It does not collect information through online forms, because there are no forms on the Site. It does not knowingly collect personal information from children.

How information is used

Information provided on a call is used only to route the enquiry — that is, to understand the roofing need, to judge whether an independent roofing service provider covers the service and area described, and, where appropriate, to connect the caller with that provider or to arrange a callback.

Information is not used for unrelated marketing, and it is not used to make decisions about you beyond routing the enquiry. Technical usage information is used to operate, maintain, and improve the Site.

Call handling and call recording

Calls to the number published on the Site may be handled by the Site operator or by a call-handling service acting on its behalf. Any call recording, automated calling, or follow-up text messaging is subject to applicable telemarketing, call-recording, privacy, and consumer-protection rules, and will only be used where the applicable rules allow it and, where required, consent has been obtained. If calls are recorded, callers will be told so at the start of the call where the law requires it.

Sharing of information

Information provided to route an enquiry may be shared with the independent roofing service provider to whom the enquiry is connected, so that the provider can respond to it. Only the information needed for the provider to understand and respond to the enquiry is shared.

Information is not shared with other third parties except where necessary to operate the Site, where required by law, or where you have agreed to it. We do not sell personal information.

Data retention

Information provided on a call is kept only for as long as needed to route the enquiry, to handle any follow-up or dispute about it, and to meet legal or record-keeping obligations. Technical usage information is kept in aggregate or anonymised form where possible. When information is no longer needed, it is deleted or anonymised.

Your choices and rights

You are not obliged to call the Site or to provide any information. If you do call, you may choose what information to share, although without the basic facts listed above — town, property type, and the roofing need — it may not be possible to route the enquiry.

You may ask what information about you is held, ask for it to be corrected, or ask for it to be deleted, by contacting the operator of homesphenixcity.com using the contact details published on the Site when they are confirmed. Any request will be handled in line with applicable law. Rights available to you depend on the law that applies where you live; this policy does not limit any rights you have under that law.

Security

Reasonable steps are taken to protect information provided through the Site from unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, and no guarantee of absolute security is given.

Changes to this policy

This policy may be updated from time to time, for example when the operator's identity is confirmed, when analytics or call-handling arrangements change, or when the law changes. The updated policy will be published on this page, and the date of the latest update will be shown here.

Contact

Questions about this policy should be directed to the operator of homesphenixcity.com. Contact details will be published on the Site when the operator's identity is confirmed. In the meantime, roofing enquiries can be made by calling (334) 772-1151.